Gain essential conflict management skills so that conflict won’t manage you!

Conflict is all around us, especially during tough business periods where resources are tight and tempers are shorter—but most people lack basic conflict management skills. Rather than react to conflict on a purely emotional level, learn to manage disputes and disagreements positively and proactively.

Conflict management training will teach you to recognize the causes of interpersonal conflict. Become aware of your emotional triggers to prevent explosive situations. Learn new strategies of conflict management that will improve your communication performance, and ultimately increase the success of your business initiatives.

How You Will Benefit

• Gain a new understanding of conflict
• Understand your own conflict patterns
• Improve your listening and communication skills
• Learn to “read” conflicts by developing a “conflict map”
• Practice effective methods of intervention and conflict management

What You Will Cover

• Developing Conflict Awareness
• Responding to Conflict
• Different Approaches to Conflict Management
• Conflict Management Strategies
• Mapping the Conflict
• Trust in Minimizing Conflict
• Dealing with Difficult Behavior
• Thunderstorms

Who Should Attend

Business professionals who want to expand their conflict management skills, understand their own emotions and behaviors when addressing conflict and find productive ways to manage conflict.

Additional Information

Seminar Schedule