Be the catalyst that motivates your team to heightened productivity.

Do you know how to encourage excellence in a culture of "no change"? Are you able to keep your cool when things go wrong? Are you a confident or a reluctant delegator?

Effective management requires a balancing act. You have to deal with difficult people to resolve conflicts, win their cooperation and trust and find ways to energize your employees to give their best effort. Utilizing the practice in emotional intelligence, this seminar helps you develop the right mix of management and communication styles to get the most from your team. You'll be able to transform resistance into support and ensure your people's values and corporate goals are in sync .

How You Will Benefit

• Motivate and direct the employees they/you rely on-even when they don't share their/your values
• Adjust their/your management and personal style to the needs of different situations
• Get more done by using the appropriate delegation techniques for any given situation
• Resolve conflict more effectively in a wide variety of situations
• Turn difficult people and poor performers into team players
• Win the cooperation and trust from everyone in your organization
• Increase your confidence, leadership skills and personal and professional satisfaction in your job by managing people successfully

What You Will Cover

• Experience of Being a Manager
  • Recognize How Economic and Social Trends Have Changed the Manager's Role
  • Identify the New Language That Reflects This Role
  • Define "Successfully Managing People" as "Getting People to Want to Do What They're Supposed to Do"
  • Discuss and Illustrate Specific Challenges They Face When Motivating Others in Today's Organizations
• Values
  • Understand the Source of Values
  • Understand How Values Impact Work Life
  • Describe How Values Can Have Productive and Unproductive Impacts
  • Identify the Values Conflicts in Themselves and in Others
• Personal Styles: DISC
  • Determine Their Own Personal Profile (DISC Profile)
  • Gain Insight into the Strengths and Limitations of Their DISC Profile
  • Use Behavioral Clues to Determine Others' Personal Styles
  • Gain Insight into How to More Effectively Work with Other Personal Profiles
• Motivation
  • Identify the Important Factors in Motivation
  • Appreciate How Different Theories of Motivation Can Be Applied to Their Work Settings
  • Tailor Their Motivational Efforts to Individual Employees and Different Situations
• Listening, Body Language, Giving Feedback, and Dealing with Difficult People
  • Use Techniques of Active Listening to Better Gain Information and to Recognize the Worth of Employees' Perspectives
  • Effectively Use Positive and Corrective Feedback
  • Use Values Alignment as Appropriate When Dealing with Difficult Employees
• Conflict
  • Understand the Dimensions of Conflict Resolution
  • Identify Your Own Preferred Conflict Resolution Styles
  • Understand How to Productively Use Different Conflict Resolution Styles in Different Situations
• Delegation
  • Identify the Different Delegation Styles and Understand the Guidelines on How and When to Use Them
  • Evaluate Employees and Situations and Determine the Appropriate Delegation Style
  • Understand the Importance of Openness to Trying New Delegation Styles with Employees as Appropriate
• Understanding Organizational Culture and Subculture
  • Appreciate the Impact of Organizational Culture and Subculture in Work Life
  • Examine the Impact of "Cultural Blinders" in Organizations
  • Explore the Assumptions That Impact Their Workgroup's Thinking and Actions
  • Identify and Build on the Strengths of Their Workgroup's Culture
• Emotional Intelligence
  • Describe the Components of Emotional Intelligence
  • Assess Your Own Level of Emotional Intelligence
  • Develop a Strategy for Improving Your Emotional Intelligence
• Ethical Leadership
  • Understand That Good Ethics Is Good Business
  • Further the Process of Identifying Ethical Standards Appropriate to Their Work
  • Tie Ethics to the Process of Adding Stakeholder Value
  • Articulate Their Vision for Ethical Leadership in Your Group
• Action Planning
  • Develop a Specific Plan for Applying Workshop Learning in the Workplace
  •  Identify People Who Can Support Their Action Plans
  • Schedule Progress Reviews
  • Articulate the Benefits of Using the Performance Development Plan
  • Plan a Performance Development Plan Implementation Schedule
  • Differentiate the Performance Development Plan from the More Typical Performance Appraisal (Annual Review) Process

Who Should Attend

Managers and individuals with management responsibilities whose success depends on managing people successfully through clear communication, a cooperative attitude and commitment to shared goals. 

Additional Information

Seminar Schedule